RING RESIZING FAQS
All Solitaire Engagement Rings will come with one free resize if the size ordered is not correct. Subsequent resizes will cost $120 per ring resize.
We offer a free ring resize for all engagement rings (within 1 size) purchased via our showroom or online. For all subsequent ring resizes this will need to be quoted but will generally cost between $140 - $180
For diamond wedding rings it is important to try to get the correct size upfront. If a resize is required there will be a $110-$150 flat cost to to remake the ring in the new size. If the diamonds do go all the way around band it will require a custom quote as this is a complex job due to the diamonds going all the way.
For Gold and Tantalum rings, there is a $95 fee to resize the ring if the sizing is incorrect (within 1 full size). This applies for rings that need to be resized or if a change in finish is required. If the ring needs to be remade (due to being a complex / intricate style or greater than 1 full size) then we can provide you with a quotation.
For Platinum rings, there is a $150 remaking fee for rings to be remade (within 1 full size).
If you need to resize a gold, platinum or tantalum ring, the nominal fee to remake the ring is $95-150 (within 1 full size).
If you need to resize a gold, platinum or tantalum ring greater than 1 full size then please contact us at firstname.lastname@example.org for a quotation.
Black Zirconium, Tungsten, Titanium and Damascus Steel rings cannot be resized. It is therefore important to try and get the correct size. We do however have a flexible ring replacement policy where for a $95 admin and production fee we will make a replacement ring in the correct size. This fee applies to change of mind or incorrect sizing. For tungsten rings in particular, we recommend ordering a half size down from what you might be originally sized with if you are measured with a flat inner band. Please do not hesitate to contact us before your purchase if you have questions on your correct ring size.
For further details on our policies regarding our ring replacement guarantee, please click here.
Yes, absolutely and engraving is offered at no extra charge. Simply add your engraving message at when adding your ring order to cart and we'll include this on the inside of the ring. If you are after a custom or symbol type of engraving message please get in touch first and we can advise if it can be done.
Need an in-between size, larger or smaller size that we do not have listed? No worries at all - if it is a smaller or in between size that you are after just leave us a note during check-out that you require a particular size and we'll ensure the ring gets made to that size.
If you are after a larger size depending on the metal there may be an additional charge to go to a larger ring size.
We offer a number of premium finishes on our classic gold rings at no extra charge. These finishes include, polished, satin, brushed, grain and many more. Please go to the individual product pages to view the finish options.
As a general rule our custom rings generally take four weeks to make plus shipping timeframes to get to you. If your ring is for a special day, please allow enough time for the ring to be made and posted to you. If you are in a hurry, please get in contact with us so we can determine if it is possible to rush your order, look at an expedited shipping option or provide you with an temporary ring whilst your actual ring is being made.
We can make most of our rings up to a size Z+7 (16) depending on what material it is. Please send us an email at email@example.com with the style you have in mind and we can let you know if we can make it in a larger size
There are a number of ways where you can get you correct ring size. Our ring sizing chart page is a great starting point which outlines ways that will help you get the correct ring size. This includes visitng a local jeweller and requesting to get find out your ring size, ordering a free ring sizer from us or once you have found a ring you like on our website making a booking at our showroom where we will determine your exact size.
For our men's wedding rings, we have a number of rings designs where we can change the ring style, colours and mix metals to create a unique looking ring and finish. Please let us know at the start of the appointment and we will sit down and take you through our ring design studio application.
It will take approximately four weeks for us to custom make your diamond wedding ring, depending on the individual design you have chosen. You will receive a notification as soon as your ring has been made and is ready for pick or to be securely sent to you.
Natural Mined Diamonds
The 4C's describe the natural diamonds characteristics, These are Carat (size), Color, Clarity and Cut and are the industry grade standards from the Gemological Institute of America (GIA). Every diamond is specifically graded on this criterion.
Most definitely! We only sell GIA certified natural diamonds across. These can be viewed via our diamond portal along with the high definition diamond video.
Yes. unlike many online diamonds merchants we offer locally stocked natural earth-created and lab-created diamonds, meaning you can find your diamond on our website and then request view it in our showroom before making that final decision. We also offer 360 degree video for many of our lab-created diamonds and international diamonds. Internationally stocked diamonds cannot be seen in the showroom before purchase as these are purchased directly from the international diamond marketplace.
We have an extensive database or locally stocked and international diamonds, but if there is a diamond spec you cannot find please send an email to firstname.lastname@example.org and will will advise if we can source that particular diamond for you.
We offer locally stocked Diamonds to ensure that our customers can both view their selected diamond online, but also choose to view these diamonds in our showroom as well. As such we do not accept returns on loose diamonds.
Lab Grown Diamonds
Yes they are. Lab grown diamonds offer excellent purchase value and are more affordable compared to natural mined diamonds with the same specifications.
Lab grown diamonds are grown from small carbon diamond seed and the using sophisticated technology by two methods. This is either extreme pressure and heat or a deposition process known as CVD that simulates the method of natural diamond formation. Some lab diamonds grown through deposition may also undergo pressure and heat treatment after they are grown.
Lab created diamonds display the same physical, chemical, and optical characteristics as natural mined diamonds, along with the same scintillation, and sparkle. They are real diamonds. Lab created diamonds are almost impossible to differentiate from natural diamonds with the naked eye. Lab grown diamonds can be distinguished from natural diamonds if specialized equipment is used to test them.
Yes! All our lab grown diamonds are graded to the same standards as our natural mined diamonds. That means your lab-created diamond will be accompanied by an independent laboratory report detailing its 4C's- cut, color, clarity, and carat weight. Most of our diamonds are graded by the international Gemological Institute (IGI). We will also soon be offering GIA certified ;ab grown diamonds.
Yes - we offer insurance for both lab grown and natural mined diamond jewellery.
Similar to natural diamonds, lab grown diamonds will be unique in color, clarity, and cut. Each lab grown diamond is distinctive. Lab grown diamonds may contain minor internal or surface inclusions, comparable to high quality natural diamonds. Lab diamonds are evaluated and graded by accredited gemological labs that also certify natural diamonds, using the same strict standards.
This is considered part of the growing process. Some lab grown diamonds receive an extra dose of high temperature and high pressure after growing, this is similar to naturally growing diamonds would be under extreme heat and pressure in the earth's crust as it grows.
Our diamond rings can be made in a range of metal options ranging from white, yellow and rose gold in 9 ct, 14 ct and 18 ct, platinum, palladium and black zirconium.
Absolutely. During your consultation we will work with you to achieve your desired ring style that matches your engagement ring. We have close to one hundred diamond rings on display in our showroom and hundreds of more ring designs that we can make.
PLATINUM & PALLADIUM RINGS
Platinum is considered the rarest and most precious of all metals. Our Platinum 950 rings are a minimum of 95% pure Platinum ,whilst we also offer a Platinum 600 which is 60% pure platinum. Platinum is a very hard metal that has natural white colour that will maintain its lustre over time?
Very similar to Platinum, Palladium is a precious metal that also has a white appearance. It has the same level of hardness as Platinum and all our 950 Palladium rings contain a minimum 95% pure Palladium. We also offer Palladium 500 rings which contains 50% pure palladium.
Yes, in most instances we do offer a high degree of flexibility in regards to swapping around the gold colours. If you have something in mind, please send an email to email@example.com and we will let you know if it can be done.
Our online store only only listed 9 ct or 18 ct gold options, however most of our gold rings can also me made in 14 ct gold. If there is a particular ring design that you are interested in 14 ct gold, then send an email to firstname.lastname@example.org and we will be able to provide you with a price.
Tantalum is a rare earth metal that is an exceptional choice for a wedding ring. Its rapidly growing popularity is due its fantastic metal characteristics such as scratch resistance and overall look and feel. It is a darker shade than platinum with a bluish grey look and can be made in combination metals such as gold and platinum showcasing a stiking two-tone look.
We only use the most reputable suppliers for all our rings including our Tantalum rings, and have been assured that all the tantalum used in our rings is completely conflict free.
Looking after your new tantalum ring is very simple & low maintenance. Unlike gold wedding bands you will not need to rhodium plate it every few years. Instead you can simply keep it clean with detergent free soapy water to bring back that sparkling shine.
BLACK ZIRCONIUM RINGS
Black Zirconium great choice of metal that men are increasingly choosing as their ring of choice. Black Zirconium durable, a good level of scratch resistance and looks great. Similar in weight to titanium, all our Black Zirconium rings are hypoallergenic.
Black zirconium turns to a permanent black through the heating process that causes the rings entire surface to oxidise and turn black. This allows for amazing two-tone designs to be created.
Black Zirconium had a good level of scratch resistance, but like all metals can still scratch,. It is important to allows ensure you protect you ring when undertaking activities that can expose it to high amounts of impact.
Tungsten carbide is an extremely strong and hard material that is popular as a wedding ring. Tungsten carbide is roughly ten times harder than gold and is therefore an extremely durable material of choice. Highly resistant to scratching, tungsten rings retain their perfectly polished appearance.
Tungsten carbide rings are heavier and thicker than gold, titanium and black zirconium rings so keep that in mind when looking for your ring.
While tungsten is extremely tough and considered almost indestructible, it can also be brittle, meaning it can crack if dropped on a hard surface like concrete or tile at the wrong angle. Please click here for details of our ring quality guarantee to give you peace of mind should this occur.
While tungsten carbide rings are extremely scratch resistant, many of our ring styles include yellow gold, rose gold, blue metallic or black plating. The plating itself can wear so its important to look after your ring and not expose it to unnecessary risk.
Titanium rings are very strong and durable, however like all metals , titanium rings can scratch so we always recommend taking your ring off for activities where it is at risk of being scratched. Lightweight and comfortable to wear our titanium and titanium and gold rings are a great wedding ring option.
We can have a number of unique two tone titanium and gold designs that are in addition to what is listed on our website, which we can make on request.
Simply get in touch and let us know what you have in mind and we will see if we can provide you with a style that either matches or is similar to what you are after.